MySantander Banking: Das neue Online Banking & Mobile Banking (2024)

FAQs

Is there currently a problem with Santander Online Banking? ›

User reports indicate no current problems at Santander UK

Santander offers current accounts, savings, investments, loans, credit cards and other financial products. Clients can access their Santander accounts through online banking and mobile banking apps.

Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.

If you're having trouble getting into Online Banking, you may be using an outdated internet browser. You can no longer use Online Banking with Internet Explorer. To do your banking please switch to a different internet browser, such as Microsoft Edge or Google Chrome .

If you don't use an operating system of iOS 13/Android 8 (Oreo) or higher, you won't be able to log on to the app. If you're using an older device and can't update it, you may need to use or buy a newer model. You can use Online Banking with the same log in details.

User reports indicate no current problems at Santander US.

There could be an issue with your cookies or cache that could be stored on the browser you are using to browse the web. It is recommended that you periodically clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems.

Online banking is at risk of cybersecurity threats that could expose confidential and sensitive financial information of the customer. Hackers use various tactics like phishing attacks, malware, and ransomware to gain unauthorized access to accounts.

The main reasons accounts get blocked:

Suspected fraud. Lack of use. Suspicious transactions. Disputes with your bank.

Such negative activities that show up on your report and hurt your approval chances include bouncing checks, leaving an overdraft balance unpaid, abusing a debit card or applying for too many accounts in a short period of time, according to credit bureau Experian.

Online Banking has a new look

We've got a new design and we've made it easier for you to log on.

Why I Cannot open my Online Banking? ›

Ensure you're on the bank's official website, with a secure connection. Check your bank's service status to see if the issue is on its end. Check your login credentials and reset them if you're unsure. Update your browser to benefit from the latest security patches.

I am experiencing difficulties using the Santander Online Service, who can help me? If you are experiencing difficulties using the Online Banking service please phone our Online Banking Helpdesk on 0800 917 9170.

Our services are available as normal.

If you or someone else enters the mobile App PIN three times incorrectly, the device will automatically lock. Your Mobile Banking could also be locked due to not logging in to your Internet Banking service in the last 12 months.

Ensure you're on the bank's official website, with a secure connection. Check your bank's service status to see if the issue is on its end. Check your login credentials and reset them if you're unsure. Update your browser to benefit from the latest security patches.

The bank mistakenly deposited £130m into 75,000 accounts on 25 December. Santander's staff are now rushing to claw back the money, although the job is being made more difficult because much of it was deposited in accounts at rival banks, according to The Times.

Online banking is at risk of cybersecurity threats that could expose confidential and sensitive financial information of the customer. Hackers use various tactics like phishing attacks, malware, and ransomware to gain unauthorized access to accounts.

This means that if your card payment is declined, the retailer may not have made all the necessary changes and so you may need to check if they offer an alternative payment method.